Customer Survey

Please rate our services from 1 to 5 (Scale: 1 = poor, 5 = excellent)

A. Customer Requirements and Expectations
MEATEC INC. correctly identifies product and service quality features and the relative importance of these features to customers.	1 2 3 4 5
B. Customer Relationship Management
MEATEC INC. communicates well with its customers.	1 2 3 4 5
MEATEC INC. acts on complaint information and special requests.	1 2 3 4 5
MEATEC INC. is improving relationships with customers.	1 2 3 4 5
C. Customer Service Standards
Customer service at MEATEC INC. is accessible to me.	1 2 3 4 5
D. Commitment to Customers
MEATEC INC. makes other types of commitments to promote trust and confidence in its products and services.	1 2 3 4 5
E. Complaint resolution for Quality Improvement
MEATEC INC. ensures that complaints are resolved promptly by customer-contact employees.	1 2 3 4 5
F. Customer Satisfaction Determination
MEATEC INC. provides good customer satisfaction relative to competitors.	1 2 3 4 5
G. Performance
MEATEC INC. always meets the promised delivery date.	1 2 3 4 5
MEATEC INC.’s products always meet our requirements.	1 2 3 4 5
MEATEC INC.’s invoices and packing slips are clear, provide for easy processing and always correct.	1 2 3 4 5
I. Comments and suggestions for improvement: